FAQ

Frequently Asked Questions

Are your bags really handmade?

Yes! Each bag is handcrafted by skilled artisans. We take pride in our craftsmanship and attention to detail, ensuring every piece meets our high standards of quality.

How do I care for my leather bag?

To keep your leather bag looking beautiful, avoid prolonged exposure to direct sunlight and moisture. Clean with a soft, dry cloth and consider using a leather conditioner every few months. For detailed care instructions, please refer to the care guide included with your purchase.

Do you offer personalization?

Yes! We offer personalization options on select products. Look for the personalization field on the product page to add your custom text or initials.

What is your returns policy?

As all our products are made to order specifically for you, we are unable to accept returns or exchanges. Please review product details, measurements, and personalization carefully before placing your order. If you receive a damaged or defective item, please contact us within 48 hours of delivery.

How long does shipping take?

As each item is made to order, please allow 2 - 4 business days for production. UK delivery typically takes 2-3 business days after dispatch. International shipping times take typically 3 - 7 days. In case of any delays we will keep you updated.

Are your products sustainable?

Sustainability is at the heart of what we do. We use responsibly sourced materials, minimize waste through made-to-order production, and prioritize quality craftsmanship so your bag lasts for years to come.

Do you ship internationally?

Yes, we ship worldwide! Shipping costs and delivery times vary by location. International customers are responsible for any customs duties or taxes that may apply.